Contact

Send us a message (Please provide your Order #)

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You may reach us by filling out the form on this page and a customer service representative will respond to you via email. 

Email: contact@dotexe.com

Hours of customer service operation:

M-F 10am-6pm PST

Shipping

In-stock orders ship within 1-2 business days. Please note that if you purchase a "pre-order" item, delivery windows may vary.

For more, visit our shipping policy.

Delivery

Transit time is dependent on ship carrier, ship method and final destination. All order ship from California, USA.

Returns

To be eligible for a return, your item must be unused within 30 days and in the same condition that you received it. Please email contact@metathreads.com

For more, visit our returns policy.

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